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Full-Cycle Support for Win-Win Development

Service Philosophy

Targeting the core demands of B2B clients, we deliver full-lifecycle services. We provide comprehensive support from equipment delivery through long-term operation, allowing clients to focus entirely on production without worries and achieve win-win cooperation.

After-Sales Service Scope

  • Installation and Commissioning
    Professional technical engineers are dispatched to site for equipment installation, commissioning and calibration to quickly bring equipment up to production standards. On-site guidance is provided for client operators to get familiar with equipment structure and operating procedures.
  • Operation Training
    Customized training programs cover equipment operation standards, daily maintenance skills and troubleshooting of common faults. Training formats include on-site tutoring, online sessions, video guides and printed manuals to ensure client teams master operational proficiency.
  • Maintenance Service
    Individual equipment files are created for each client, with 1–2 scheduled inspection visits per year to detect and resolve hidden risks promptly. We respond to repair requests within 24 hours; on-site service arrives within 48 hours for domestic clients, while overseas clients receive support via local service hubs or dispatched engineers within 72 hours.
  • Spare Parts Supply
    Multiple global spare parts warehouses ensure long-term supply of core components and wear parts with fast lead times and guaranteed quality, minimizing equipment downtime.
  • Equipment Upgrade Service
    Technical upgrades, function expansions and system updates are offered based on clients’ production demands and industry technological advances, extending equipment lifespan and boosting production efficiency and product competitiveness.

Marketing Support Services

Technical Consultation

A 7×24-hour technical hotline and online customer service are available to resolve equipment technical issues and process optimization problems encountered during production.

Industry Intelligence Updates

Regular briefings covering global confectionery trends, market shifts, new technology applications and regulatory changes help clients seize market opportunities.

Solution Optimization

Customized plans for production line revamping, capacity expansion and process improvement are provided to match clients’ business expansion and product upgrading needs, strengthening their market edge.

Certification Assistance

We assist with export certifications such as CE and FDA, supplying relevant technical documents and test reports to lower market entry barriers.
Service Guarantee Commitments​​​​​​​
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Warranty Period​​​​​​​
One-year full machine warranty and two-year warranty for core components; free repair and part replacement within the warranty term.​​​​​​​
Lifelong Service Coverage​​​​​​​
Ongoing repair, maintenance and spare parts supply remain available post-warranty with transparent, reasonable pricing.​​​​​​​
Dedicated Service Team​​​​​​​
Every B2B client is assigned a exclusive account manager and technical advisor to handle all service requests efficiently and accurately throughout cooperation.​​​​​​​
We believe in more than selling machines – we empower your sweet business. We are your full-link partner from concept to capacity.

Phone

+86-15867295569

Add

13-19, No.6, Building 1, Qingcheng Yu, Ningbo, China

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