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FAQ

  • Q How to pay?

    A TT,L/C,Paypal and western Union,Trade assurance
  • Q Who will pay the postage of the returns?

    A The return freight cost depends on the cause of the problem:
    1. If the defect is caused by our manufacturing quality problem, we will bear the return freight.
    2. If returns are caused by improper operation, man-made damage, or customer-initiated reason, the return freight shall be borne by the buyer.
    For machinery equipment, returning large machines overseas will generate very high logistics costs. Therefore, we prefer to solve problems via online technical guidance, replacement of spare parts rather than whole-machine return.

  • Q How quality is achieved

    A Our product quality is guaranteed through strict whole-process control:
    1. Raw material incoming inspection All raw materials and key components will be inspected before entering production, unqualified parts will be rejected.
    2. In-process production monitoring Each production procedure follows standardized working instructions. Our QC team conducts spot checks during manufacturing.
    3. Finished-machine testing before delivery Every machine will go through full-load running test for hours before shipment. We check all functions, assembly and performance to make sure everything works properly. Only qualified units can be packed for delivery.
    4. Traceability management Key parts have batch records for traceability. If any issue occurs, we can quickly locate the root cause.
    5. Continuous improvement We collect feedback from overseas customers and optimize our product structure and processing craft constantly.

  • Q How long is the warranty period

    A 12 mouths
  • Q What are your advantages of your products compared with the same trade or occupation?

    A Compared with other suppliers in this industry, our products have several obvious advantages:
    1. Stable machine performance:Key components adopt well-known brand parts. The equipment can run continuously for long hours with low failure rate, suitable for mass production.
    2. Strong custom-ization capability:We have our own R&D team. We can adjust machine parameters and structure according to your actual production requirements.
    3. Good cost-performance:Direct factory supply without middlemen. We offer reasonable price under guaranteed quality.
    4. Complete after-sales support:We provide full technical documents, online remote troubleshooting, cost-effective spare-parts supply and negotiable on-site service.
    5. Rich export experience:Our machines have been exported to many overseas markets. We are familiar with international standards and export procedures.

We believe in more than selling machines – we empower your sweet business. We are your full-link partner from concept to capacity.

Phone

+86-15867295569

E-mail

sales1@sweetsmachines.com
sales@sweetsmachines.com

Add

13-19, No.6, Building 1, Qingcheng Yu, Ningbo, China

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